1. There are no card fees Open Banking payments are made straight from your customer’s bank account to yours. Taking out the payment processor eradicates standard card payment fees of 2-4%, leaving more money in your pocket. 2. It improves your cashflow Open Banking payments are instant. They use the banks’ faster payments network, thereby helping small businesses improve their cashflow. This… ...

It’s been a tough year for maintaining healthy cashflow. Covid-19 has flattened the sales forecasts of many companies, and difficulty in moving transactions online has made the problem worse for many traditional businesses. As a result, many companies have been forced to rethink the fundamentals of how they collect payments, and how they connect with their customers. This has led to a… ...

The effect of Coronavirus on company finances has been stark, hitting orders and revenues for many types of businesses. This has highlighted the importance of managing outstanding invoices, and one of the key priorities is to make it easy and simple for customers to pay. After all, 58% of Europeans who make a late payment say that they have just forgotten to… ...

The Coronavirus pandemic has created business illness in the form of reduced orders and dwindling revenues, and has forced a new emphasis on digitization and remote sales. Companies must now rethink how they connect with customers and collect payments. Getting this right could be the difference between surviving and going out of business. Any payment process should work for you, be easy… ...

We now live in a mobile-dominated economy. 50% of the world’s population owns a smartphone, and this is forecast to grow to 80% over the next four years. Strong mobile growth is reflected in changing customer behaviour and expectations. 78% of US consumers say text communications is the fastest way to reach them for service updates or purchases, and in 2020, purchases… ...

Direct messaging is more and more popular for businesses looking for a more effective way to connect with their mobile customers. But the move to messaging is about more than it just being an attractive communications channel. According to Walker, a CX consulting firm, 2020 will be the year customer experience surpasses price and even product as a key competitive differentiator.  And… ...

Messaging apps now reach more people than social media: Because of this, messaging is now ranked the number 1 channel customers want to use to engage with businesses. (Source: Twilio). And as message networks become more feature rich, this momentum is set to continue: 9 out of 10 users would like to connect with businesses using messaging and more than 8 out… ...

A successful sales team needs to be good at turning customers into revenue. Straightforward enough if the customer walks through your door, makes a purchase and checks out at your till. But it’s more difficult when your prospective customer is sitting at home watching TV, or out shopping, or rushing to catch a train. So how do you make it hassle free… ...

When was the last time you answered a phone call? From somebody you didn’t know? Automatically answering a call is becoming a lost habit, and making outbound calls can also sometimes be a chore. The phone call has lost some of the convenience and spontaneity that has made it such an attractive communications tool. In an age where we expect instant connection… ...